FAQ

Placing an order is simple:

• Browse our collection and select your favorite jewelry items.

• Add them to your cart and proceed to checkout.

• Provide your shipping details and make a secure payment.

• You will receive an order confirmation via email or WhatsApp.

We accept secure online payments through bank transfers, credit/debit cards, and mobile wallets. Cash on delivery (COD) may be available in select locations.

Delivery times vary based on location:

• Local Orders (Pakistan): 3-5 business days.

• International Orders: 7-14 business days (customs clearance may affect delivery time).

Shipping charges depend on the destination and order value. Occasionally, we offer free shipping on special promotions.

Yes, returns are accepted if:

• The product is defective, incorrect, or not as described.

• The return request is made within 2 days of delivery.

• The product is unused and in original packaging.

For more details, visit our Return Policy.

Follow these steps:

• Email us at dizenjewellery@gmail.com with pictures of the issue.

• Receive a return authorization from our team.

• Dispatch the return package and inform us via email.

We sincerely apologize for any inconvenience. Please contact our team immediately with clear photos, and we will process a replacement or refund.

Currently, we do not offer customization, but stay tuned for future updates!

Yes! We use SSL encryption to secure transactions and do not share your personal data with third parties. Read our Privacy Policy for details.

For any inquiries, feel free to reach out:
📧 Email: dizenjewellery@gmail.com
📞 Phone/WhatsApp: 0315-9111741
📍 Visit Us: Zulfiqar Lane 3, Gulberg No 3, Peshawar Cantt
🌐 Website: https://dizenjewellery.com/

We’re happy to assist you!