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Silver Rings
One Carat Silver Stone Set
One Carat Silver Set
One Carat Silver Jhumka
Effective Date: 20-3-2025
Return Policy
At Dizen Jewellery, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions.
1. Eligibility for Return
A return request will be accepted if:
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The product is defective or damaged.
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The product received is not what was ordered.
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The material or specifications do not match the order description.
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The product is returned within 2 days of delivery.
2. How to Initiate a Return
To ensure a smooth return process, please follow these steps:
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Contact Us: Email us at dizenjewellery@gmail.com with your complaint, including clear photos of the issue as evidence.
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Receive Authorization: Our team will review your request and provide return authorization if it meets the policy criteria. Attach this authorization copy with your return package.
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Dispatch & Notify: Once you have shipped the return package, inform our team via email immediately with tracking details.
3. Important Notes
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Returns without prior authorization will not be accepted.
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The product must be unused, in its original packaging, and include all tags.
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Customers are responsible for return shipping unless the return is due to our error.
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Refunds or replacements will be processed after inspection of the returned item.
4. Contact Information
For return-related inquiries, you can reach us at:
📧 Email: dizenjewellery@gmail.com
📞 Phone/WhatsApp: 0315-9111741
📍 Visit Us: Zulfiqar Lane 3, Gulberg No 3, Peshawar Cantt
🌐 Website: https://dizenjewellery.com/
5. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.